Help centre
Step-by-step guides for every part of chatfibre. Can't find an answer? Write to telewebads@gmail.com or WhatsApp your account manager.
Getting started
- Request access at app.chatfibre.com/signup with the Google account you'll use. Our team approves new accounts within a working day.
- Sign in with Google. Your 14-day free trial starts on approval.
- WhatsApp → Connect number: connect your WhatsApp Business number with Meta (a few minutes).
- Settings & Shopify: connect your Shopify store so order updates and cart reminders go out automatically.
- Invite your team (Owner, Manager, Analyst or Viewer) from WhatsApp → Team.
- WhatsApp → Connect number: connect your WhatsApp Business number with Meta (a few minutes).
- Automations: order confirmation, COD confirmation, abandoned-cart reminders, shipping updates and reorder reminders.
- Campaigns: send an approved template to a customer group. Results show sent, delivered, read, clicked, added to cart and orders.
- Inbox: all chats in one place, with team assignment, notes, templates and emoji reactions. The AI agent can reply 24×7.
Why did some campaign messages fail with 131049?
Meta limits how many marketing messages each person can receive. It's per person, not your account. Send to engaged customers first and don't repeat within a few days.
Can I send free text to anyone?
Only within 24 hours of the customer's last message. Outside that window WhatsApp allows approved templates only.
- Connect your Instagram business account. Smart replies answer price/link questions and thank-you comments automatically; other comments wait for you.
- Posts and Creators: plan posts and track creator collaborations.
Account, billing & data
How do I add a team member?
WhatsApp → Team → add their Google email and choose a role.
How do I cancel?
Write to telewebads@gmail.com. Your plan runs to the end of the paid period. See the Refund & Cancellation Policy.
How do I delete my data?
Disconnect platforms in Settings and email us — see the Data deletion page. We delete within 30 days.